I hadn't anticipated the shear joy of getting home on a Wednesday to find the fridge re-stocked and a note on the table from my 'Urban angel'. "Shopping all done. Timber by the front door and repaired guitar in stting room. Regards Jody". Surprisingly, it was quite difficult at first to let go of the odd jobs I hadn't got round to doing in months, but once Robert reasurred me that getting a spare set of keys cut could be just the first of many jobs they could do, I began to realise how useful they might be. They have an extensive list of reliable suppliers. And if they arrange a job for you they take responsibility for the contractor in case any thing should go wrong.